Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely?
We use custom-designed, eco-friendly packaging that secures the plant and its pot to prevent movement during transit. Each plant is carefully watered and wrapped in protective layers to maintain humidity and temperature.
What is your policy on damaged plants?
We offer a 30-day health guarantee. If your plant arrives damaged or in poor condition, please take a photo and contact our support team within 48 hours of delivery for a replacement or full refund.
Do you offer international shipping?
Currently, we only ship within the mainland UK and select European territories to ensure our plants spend the minimum amount of time in transit for optimal health.
Can I track my order?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to follow your greenery's journey to your doorstep.
Are your pots included with the plants?
All plants are shipped in their plastic nursery pots to ensure root stability. Decorative ceramic or woven pots shown in photos are sold separately unless stated otherwise in the product description.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.